We apologise for the inconvenience, and endeavour to process the return as quickly as possible.
UK Customers: Please see our separate process for returns.
Other Countries (excl. DACH, NL, BE, LU, IT):
1. Register the incorrect items using our returns portal. Enter FASLE as the reason for return.
2. Contact our customer service team to request a free returns label. Please print this and attach it to the package you are retuning.
3. Hand the package over to DHL
4. After receipt of the return shipment, the original purchase amount will be refunded within 14 days. You will be kept informed about the status of your return via e-mail.
PLEASE NOTE: We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.
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