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                         How can I return something?
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                         How can I exchange my item for a different size or colour?
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                         I have lost the free returns label
 
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                         Who can I contact if I have a claim on an item?
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                         How long does the refund process take?
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                         What is the procedure for repairs and defects?
 
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                         What is my Mondopoint size?
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                         Can you provide me with replacement parts for my item?
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                         What does water column mean?