We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will gladly take care of your complaint. Here is a summary of how you can best proceed in the event of a complaint:
UK Customers: please see our separate process for returns.
Other Countries (excl. DACH, NL, BE, LU, IT):
1. Register your complaint via our returns portal. Please select "Item defective/incomplete" as the reason for return and provide any important details regarding the fault in the description.
2. Contact our customer service team to request a free returns label. Please print this and attach it to the package you are retuning.
3. Hand over the package to DHL. As soon as we receive the defective item, we will immediately start processing it. We will, of course, try to process the complaint as quickly as possible, but we would like to point out that a complaint can take several weeks. You will be kept informed about the status of your complaint by e-mail. If you have any questions, please get in touch using our contact form.
PLEASE NOTE: We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.
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