How can I exchange my item for a different size or colour?

PLEASE NOTE: We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.

You can return unused goods to Bergzeit within 100 days (your statutory rights are not affected by this).

UK Customers: please see our separate process for returns.

Other Countries (excl. DACH, NL, BE, LU, IT):  

1. Register your returns using our returns portal. 

2. Send the items with sufficient postage* to the following address:

Bergzeit GmbH, c/o FineCom Logistics GmbH

Zur Painten 777

94529 Aicha vorm Wald, Germany

*For unstamped returns, we are obliged to charge you the increased shipping fees of the courier (€18).

3. After receipt of the return shipment, the original purchase amount will be refunded within 14 days. You will be kept informed about the status of your return via e-mail.